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Shipments to Hawaii

• Parcel Shipments – send FedEx Ground Collect per instructions on the “Parcel / Small Package” tab
• For TL & LTL shipments requiring normal transit, please email DLHAWWHSMTP@charter.com or call 808-625-8365 for shipping instructions
• For TL & LTL expedited freight to Hawaii (with approval from Charter), please contact RXO Logistics. Instructions below.

WEB:  Log in via RXO CONNECT
EMAIL: For questions, email charter@rxo.com 
PHONE:  704-594-3456

Required Information

• Pickup address

• Delivery address

• Shipment Value

• Charter PO#

• Charter Line # (when applicable)

• Location Pick up number

• Pallet Count/Weight/Dims

• Shipment Freight Class

• Ready time / close time

• Charter requested arrival time

Shipping Compliance 

• Expedited shipments require Charter approval. Please provide confirmation of Charter business owner/Charter Transportation department
• Please see the TL & LTL Shipments page for additional shipping compliance

Billing

• Please see the TL & LTL Shipments page for additional shipping compliance
• Ensure Bill-To address on the bill of lading reads:

Charter Communications

c/o RXO Logistics
PO Box 5159
Portland, OR 97208
 

If freight is booked through RXO Logistics, DO NOT INCLUDE freight charges on your product invoice in SAP/ARIBA.

Detention Charges

Please note the allowable detention times below.  Any charges incurred by Charter as a result of repeated offenses can result in Charter seeking reimbursement.

Full Truckload (TL) 

• Free Time:
  • 2 hours at origin
  • 2 hours at destination
• When Charges Apply:
  Detention is assessed once free time has expired and the driver remains delayed at the facility.
• Billing Structure:
  • Billed in 15‑minute increments after free time
  • $20 per 15‑minute increment 
  • Maximum charge: $500 per stop

Less‑Than‑Truckload (LTL)

• Free Time:
  • Generally 30 minutes at pickup or delivery
• Billing Structure:
  • Detention charges apply once free time is exceeded
  • Charges are based on pallet count at the stop

NOTICE: TransportGistics authorizes you to use RoutingGuides.com solely to obtain carrier assignments and rules for shipments tendered by or on behalf of you  and for no other purpose. Any other use of RoutingGuides.com and the information contained hereon is strictly prohibited.

last updated: 06/23/2026