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North American Routing Guide
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Dear Vendor or Carrier Partner:

Welcome to Ingram Micro’s North American Routing Guide.

This update to our routing guide includes updated expansion for several key areas impacting shipping both inbound to Ingram facilities and direct shipments to customers, this is effective 10/24/2019. Updates are below as follows:

  • Palletization Requirements – The maximum height of any pallet cannot compromise the individual carton integrity, and shall not exceed 84" in total height for a single SKU pallet and 60” for a multi SKU pallet

  • Advanced Logistic Centers – we have updated the addresses and added in all of our delivery locations including links to schedule delivery appointments and change/cancel delivery appointments.

  • U.S. Delivery Appointments – We have also added the updated hours for scheduling appointments and receiving hours.

  • Inbound Routing Matrix – we have added a single carton max weight for small parcel and also adjusted the carrier routing for LTL shipments out of California

  • Bill to Address (US and Canada) – we have updated our bill to address for freight bills where Ingram Micro is responsible for freight charges.

As always, please make sure that your carrier selection processes are updated with the most up to date “Routing Matrix” and “Direct Ship Matrix” in cases where Ingram Micro is responsible for freight payment. Taking these precautions will lead to the avoidance of any compliance charges.

As a reminder, the contents of the routing guide provide detailed instructions on the correct process for shipping from the US to Canada, and a failure to follow these instructions can lead to our shipments being held, and a risk of financial obligations to the Canadian Government for Ingram Micro or our customers.

Ingram Micro is constantly looking at ways to improve the way we do business with you and for all of our partners. The changes in this routing guide and in our procedures are with the goal of facilitating efficiencies across the entire channel, from your manufacturing plants to our distribution network and on through to the solution providers and end-users around the world.

Ingram Micro will continue to make ongoing enhancements to this guide. The date of the most recent update is reflected on this home page

Again, please take time to review the guide thoroughly. If you have any questions, please contact your Ingram Micro Vendor Business Manager or Buyer or send an email to our Transportation Department.

*Failure to comply with the provisions contained in this guide is considered a breach of our agreement and will result in non-compliance charges being assessed as outlined under Non-Compliance Charges in this guide. 

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