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9 July 2020

Dear Valued Ingram Micro Vendor or Carrier Partner,

We recently updated our North American Routing Guide. Effective 13 July 2020, this update to our routing guide includes updated expansion for several key areas impacting shipping both inbound to Ingram Micro facilities and direct shipments to customers.

Key updates are below as follows:

  • Updated Mode Selection – shipment less than or equal to 25 cartons and less than or equal to 500 lbs should be shipped with a small parcel carrier.
  • IM Paid Small Parcel Shipments – All small parcel inbound and direct shipments billing to Ingram Micro should be shipping with FedEx Ground.
  • U.S. Delivery Appointments – We have updated hours for scheduling appointments and receiving hours.
  • Bill to Address (US, Canada, and Mexico) – Our bill to address for freight bills where Ingram Micro is responsible for freight charges is updated
  • Non-Compliance Charges – Please note that our non-compliance list is updated, and all vendors have 30 days from the effective date of the routing guide to be compliant before Ingram Micro will begin assessing chargeback penalties to vendors. This process applies to all vendors.
    • Failure to comply with the provisions contained in our guide is considered a breach of our agreement and will result in non-compliance charges being assessed as outlined in the Non-Compliance section of this guide. All vendors will have 30 days from 13 July 2020 to be compliant before chargebacks will be assessed.

Ingram Micro is constantly looking at ways to improve the way we do business with you and for all of our partners. The changes to our routing guide and in our procedures are with the goal of facilitating efficiencies across the entire channel, from your manufacturing plants to our distribution network and on through to the solution providers and end-users around the world.

Again, please take time to review the updates thoroughly. If you have any questions, please contact your Ingram Micro Vendor Business Manager or Planner.

Best Regards,

Eric Schnabel
Executive Director, Log & Transportation
Ingram Micro Inc.

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