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Dear Valued Ingram Micro Vendor or Carrier Partner,

We recently updated our North American Routing Guide. Effective 3/28/2022, this update to our routing guide includes updated expansion for several key areas impacting shipping both inbound to Ingram Micro facilities and direct shipments to customers.

Key updates are below as follows:

  • LTL Routing Matrix  - There have been changes made to the matrix including adding and removing carriers, please ensure that you have the most up to date version to avoid any potential chargebacks.
  • Carrier Contacts – We have updated all carrier contacts for both Parcel, LTL, White Glove, HWA and Truckload carriers
  • Hazmat – We have added two templates that must be filled out for all new SKU’s that are considered Hazmat
  • IM Canada – There have been several changes to Canada shipping tab including the below key items
    • Direct Shipment Routing
    • LTL Shipments from US to Canada
    • Delivery Appointments

Failure to comply with the provisions contained in our guide is considered a breach of our agreement and will result in non-compliance charges being assessed as outlined at Non-Compliance Charges. All vendors will have 30 days from 3/28/2022 to be compliant before chargebacks will be assessed.

Ingram Micro is constantly looking at ways to improve the way we do business with you and for all of our partners. The changes to our routing guide and in our procedures are with the goal of facilitating efficiencies across the entire channel, from your manufacturing plants to our distribution network and on through to the solution providers and end-users around the world.

Again, please take time to review the updates thoroughly. If you have any questions, please contact your Ingram Micro Vendor Business Manager or Planner.

Best Regards,

Eric Schnabel
Executive Director, Log & Transportation
Ingram Micro Inc.

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