Welcome

9/2/2025

Dear Valued Ingram Micro Vendor or Carrier Partner,

We recently updated our North American Routing Guide. Effective 9/2/2025, this update to our routing guide includes updated expansion for several key areas impacting shipping both inbound to Ingram Micro facilities and direct shipments to customers.

Key updates are below as follows:

• Ingram Micro Billing Address – We have updated our Ingram Micro Billing Address which needs to be added to all BOL’s where Ingram Micro pays freight.  This is for US, Canada and Mexico. 
• Hazmat Regulation – The Hazmat regulations have been updated, please ensure that you are following the most updated revisions on this routing guide update.
• TL Request Form – Our TL Request Form has been updated, please ensure that you use this link when requesting a TL that is to be set up by Ingram Micro.
• Canada Customs E-Mail – Our Customs Broker has changed their e-mail address, please ensure that you use the new e-mail address.
• Mexico Operations E-Mail – Our IM LatAm operations e-mail address has been updated, please ensure that you use the new e-mail address.
• Carrier Routing Matrix – We have updated our AK/HI LTL carrier, and we have also added a new LTL carrier, R+L.
• Carrier Contact List – We have updated our carrier contact list.

Failure to comply with the provisions contained in our guide is considered a breach of our agreement and will result in non-compliance charges being assessed as outlined at Non-Compliance Charges.  All vendors will have 30 days from Tuesday, September 2, 2025  to be compliant before chargebacks will be assessed.

Ingram Micro is constantly looking at ways to improve the way we do business with you and for all of our partners. The changes to our routing guide and in our procedures are with the goal of facilitating efficiencies across the entire channel, from your manufacturing plants to our distribution network and on through to the solution providers and end-users around the world.

Again, please take time to review the updates thoroughly. If you have any questions, please contact your Ingram Micro Vendor Business Manager or Planner.

Best Regards,

Eric Schnabel
VP, Log & Transportation
Ingram Micro Inc.

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